Privacy Policy

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Effective Date: 26 August 2025

Nova Bookkeeping (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we handle your personal information when you visit our website, engage our services, or communicate with us.

1. Information We Collect

We may collect the following information:

• Contact details: name, surname, phone number, email address, business name.
   
• Financial information: accounting records, invoices, payroll details, bank transactions, and VAT records necessary for bookkeeping services.
   
• Website usage data: cookies, IP address, and browsing activity for analytics and functionality.
   
• Other information you voluntarily provide through enquiries, forms, or communication with us.
   

2. How We Use Your Information

We use your information for the following purposes:

• Providing bookkeeping, payroll, VAT, and management reporting services.
   
• Setting up and managing your books on Xero, our cloud-based accounting system.
   
• Communicating with you regarding services, invoices, and updates.
   
• Meeting statutory obligations, such as VAT submissions to SARS.
   
• Improving our services and website.
   
• Sending you updates or marketing (only where you have consented).
   

3. Sharing of Information

We respect your confidentiality. We do not sell or rent personal information. We may share data only with:

• Xero and integrated third-party cloud apps (for bookkeeping services).
   
• SARS, if required by law.
   
• Professional advisers (e.g., auditors, accountants, legal consultants).
   
• IT and cloud service providers under confidentiality agreements.
   

4. Security of Your Information

• All data is stored securely on Xero’s cloud servers and our internal systems with restricted access.
   
• We use encryption, firewalls, and password protection to safeguard data.
   
• Personal information is retained only as long as necessary for legal, tax, or service purposes.
   

Your Rights Under POPIA

As a client, you have the right to:

• Request access to personal information we hold about you.
   
• Correct or update your personal details.
   
• Request deletion of your information (subject to statutory retention obligations).
   
• Withdraw consent for marketing communications at any time.
   
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been misused.
   

6. Cookies

Our website may use cookies to enhance user experience and analyse website traffic. You may disable cookies in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@novabookkeeping.co.za
Address: 205 Rivonia Rd Morningside, Johannesburg, 2096
Phone: